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1. Read the following passage carefully and answer the questions given below it :
The term communication has been taken from the term “communes”, a Latin word meaning common. The commonness of understanding forms a vital component of all kinds of interactions and communication. If the understanding is not common, then communications create more misunderstandings. It makes people directionless. It forms one of the essential tools that help people to connect.
Communication is the transfer of a person’s thoughts in the way of talking or writing to another person. Communication has four actions that are encoding, sending, receiving and decoding. The sender encodes the information and transfers it to the receiver. The receiver gains the information from the sender, decodes it and understands the message. The process of communication has five components namely sender, message, medium, noise and receiver. Telephones, written memos, e-mails, text messages and faxes are communication methods other than talking face to face with a person. The transfer of information and message from a sender to receiver may be influenced by a range of things like emotions, medium of communication, cultural situation, upbringing and even a person’s location.
Communication has more to do with the mere transmission of information. It requires an element of success and correct body language in transmitting and imparting messages. Two people may read the same message differently based on the choice of words used in communication. The body language of a person plays a significant role in the act of communication.
There are different communication categories– verbal non-verbal, written, visualisation. Misunderstanding can occur at any stage of communication. Effective communication depends on minimising potential misunderstandings and overcoming any barriers to make a healthy conservation.
These are five good communication skills that each individual should possess; they are listen, which forms an essential aspect of communication which helps the listener understand how the speaker feels while conversing. Straight talking helps to avoid serious communication gaps. Non-verbal communication help a person to connect with others and make relationships better.
(a) Answer the following :
(i) What is Communication?
Communication is the transfer of a person’s thoughts through talking or writing to another person. It involves encoding, sending, receiving, and decoding information.
(ii) What are the various components of the process of communication?
The process of communication has five components:
- Sender – The person who sends the message.
- Message – The information being communicated.
- Medium – The method used to send the message, such as speaking, writing, or electronic communication.
- Noise – Any interference that affects the communication.
- Receiver – The person who receives and understands the message.
(iii) Discuss the communication skills for effective communication.
Five good communication skills that help in effective communication are:
- Listening – Understanding the speaker’s words and emotions.
- Straight Talking – Avoiding gaps and misunderstandings.
- Non-Verbal Communication – Using body language to enhance relationships.
- Stress Management – Controlling stress to avoid communication breakdowns.
- Emotional Control – Managing emotions to make rational decisions.
(iv) What is the role of body language in communication?
Body language plays a significant role in communication as it helps convey emotions and intentions. It influences how messages are understood and helps in making better connections with others.
(v) Why is feedback important in communication?
Feedback is important because it ensures that the message has been understood correctly. It helps to clarify doubts, avoid misunderstandings, and improve the effectiveness of communication.
(b) Pick out words from the passage that mean the same as the following:
- Important – Vital
- Handover – Transfer
- Elements – Components
- Noteworthy – Significant
- Groups – Categories
- Regulating – Controlling
(c) What did you learn about communication from the above passage? Elaborate your views on it.
From the passage, I learned that communication is not just about exchanging information but also about understanding the emotions behind the message. Effective communication requires proper encoding, sending, receiving, and decoding of messages. It involves various components like the sender, message, medium, noise, and receiver.
Additionally, communication can take different forms such as verbal, non-verbal, written, and visual. Misunderstandings can arise at any stage, so it is essential to have good communication skills like active listening, straight talking, and managing stress and emotions. Body language also plays a vital role in enhancing communication. Feedback ensures that communication is clear and effective.
In my opinion, communication is the foundation of strong relationships, teamwork, and success in any field. Without effective communication, misunderstandings and conflicts can arise.
2. Write short notes on any two of the following with suitable examples: 10×2=20
1. Importance of Verbal Communication (10 marks)
Verbal communication remains the most direct and effective way to exchange ideas in both personal and professional settings. Its importance lies in:
- Clarity and Immediate Feedback: Spoken words allow for instant clarification. Example: A doctor explaining treatment options to a patient can immediately address questions.
- Emotional Connection: Tone and inflection convey emotions better than written words. Example: A manager praising an employee verbally has more impact than an email.
- Persuasive Power: Effective verbal skills are crucial in negotiations. Example: Sales professionals use verbal pitches to convince clients.
- Team Coordination: Essential for smooth workplace operations. Example: Air traffic controllers rely entirely on precise verbal instructions.
- Cultural Exchange: Facilitates understanding across cultures. Example: Tour guides use verbal explanations to bridge cultural gaps for travelers.
2. Grapevine Communication (10 marks)
Grapevine refers to the informal, unofficial communication network within organizations that spreads information rapidly, often through rumors and gossip. Characteristics include:
- Speed: Information spreads faster than formal channels. Example: News about upcoming layoffs often circulates through grapevine before official announcements.
- Distortion: Messages often get altered. Example: A rumor about a 10% pay cut might actually be about 10% bonus restructuring.
- Management Barometer: Reflects employee morale. Example: Negative grapevine activity often indicates workplace dissatisfaction.
- Fills Information Gaps: Compensates for inadequate formal communication. Example: Employees might learn about policy changes through peers when memos are delayed.
- Types: Can be single strand (chain), gossip cluster, or probability patterns. Example: Office gossip about the CEO’s resignation typically follows cluster pattern.
3. (a) Fill in the blanks with the correct tense of the verbs in brackets:
Answer:
In a certain kingdom, the king wanted to see (see) how responsible the citizens of his kingdom were (are). So he had a large rock placed (place) in the middle of a roadway. He hid (hide) nearby to see how the people would react to the stone. Soon a minister came (come) that way riding (ride) a horse chariot. He became angry on seeing (see) the big stone in the middle of the road. However, instead of doing (do) anything about it, he simply ordered (order) the charioteer to drive past it. ‘I have a hundred more important things to attend’, he said (said) out loud.
(b) Frame the questions using Wh-words:
(i) When did you purchase this car?
I purchased this car last year.
(ii) What was the cost of the car?
It cost me eight lakh rupees.
(iii) Which brand is your car?
The brand of the car is Maruti.
(iv) How did you start saving for the car?
I started saving for the car last year.
(v) Where is the showroom located?
The showroom is a few kilometres away from my home.
(C) Complete the sentences with the correct comparative or superlative form of the adjectives given in brackets:
(i) She is the eldest of the three sisters.
(ii) I am feeling happier now.
(iii) Gold is more expensive than silver.
(iv) She is two years younger than him.
(v) Travelling by Metro is better than travelling by car.
4. You have shifted from a rural area to urban area. Write an email to your friend sharing about this movement in your e-mail
From: Email ID
To : Email ID
Subject: Exciting News – My Move to the City!
Dear [Friend’s Name],
I hope you’re doing well! I’m writing to share some big news—I’ve finally moved from our peaceful village to the bustling city! It’s been an overwhelming but exciting change, and I wanted to tell you all about it.
The New Urban Experience:
The city is completely different from what we’re used to! Tall buildings, endless traffic, and crowded streets are the norm here. Unlike our quiet village mornings, the city wakes up to honking cars and hurried footsteps. There are so many facilities—huge shopping malls, multiplexes, food delivery apps, and public transport like metros and buses. However, I do miss the fresh air and open fields of home.
Rural vs. Urban Life:
Back in the village, life was slow and peaceful. We knew everyone, and the nights were silent except for the sounds of crickets. Here, everything is fast-paced—people are always in a rush, and personal connections feel fewer. While village life was about simplicity, the city offers convenience and opportunities. I do miss our evening walks by the farms, but I’m also enjoying new experiences like cafes, libraries, and cultural events.
Visit Me Soon!
I’d love for you to come and see my new place! We can explore the city together—maybe visit a museum, try street food, or just catch up over coffee. Let me know when you’re free, and I’ll plan everything.
Looking forward to your reply!
Best,
[Your Name]
5. Write a dialogue between parents and children discussing the significance of outdoor activities
Answer:
Child: Mom, Dad, can I go play outside? My friends are at the park.
Parent: Of course! But have you finished your homework?
Child: Yes, I just need some fresh air. I’ve been inside all day.
Parent: That’s good. Outdoor play is important for your health. Do you remember how we used to climb trees in our childhood?
Child: Really? You climbed trees?
Parent: Yes! Unlike today, we didn’t have smartphones. We played football, ran around, and even went cycling for hours.
Child: But now, all my friends just play video games.
Parent: That’s why we encourage you to go outside. Sunlight gives you Vitamin D, and running keeps you fit. Plus, you make real friends, not just online ones.
Child: But isn’t studying more important?
Parent: Balance is key. Too much screen time harms your eyes and mind. Playing outside boosts creativity and reduces stress.
Child: Okay, I’ll go play football then. Thanks, Mom and Dad!Parent: Great! Just be back before dark.